Maybe it's the weather???

Have you ever encountered a customer service person (i.e. secretary) that just didn't really get how to do her/his job? I mean a smile would be nice...and not displaying visible disgust with the customer you are dealing with...I don't know...but I've been taught that when working with the public you should go so far as to smile while on the phone because you just sound happier with a smile on your face...Well...Ol' grump @$$ certainly didn't get that memo...and I was handed a large helping of "who the heck are you and why are you bothering me with this..." I mean it would be a shame to actually have to...say...work!!! So join me in saying a little prayer for the next unsuppecting victim who walks through the door. YIKES!!!